Posted: April 1, 2023

Leisure Engagement Manager

Visit Corpus Christi

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• Category:
• Services

• Experience:
• 3-5 years

• Position Type:
• Full-Time

Job Title: Leisure Engagement Manager

Supervisor’s Title: Vice President of Experience

Department: Experience

Key Relationships:

Internal: All Employees

External: Clients, Vendors, and Visitors


SUMMARY OF PRINCIPAL & MAJOR RESPONSIBILITIES: The Leisure Engagement Manager is responsible for overseeing all administrative, managerial, and performance-based aspects of the Visitor Center(s) for Visit Corpus Christi, the Destination Management Organization for the city of Corpus Christi. This includes execution and implementation of strategic objectives for the Visitor Center goals as they relate to the overall mission of Visit Corpus Christi. The Manager will be expected to proactively propose innovative ideas to improve and enhance the visitor experience.

PAY STATUS: EXEMPT

PRINCIPAL DUTIES AND RESPONSIBILITIES (Essential Functions):

-Manage successful operation of Brick-and-Mortar Visitor Center

-Manage successful operation of Gulf Coasters Mobile Program

-Assemble and analyze relevant data, prepare, and deliver monthly reports detailing retail and leisure engagement activities

-Develop and document all standard operating procedures for Visitor Information Center(s)

-Recruit, hire, and evaluate the performance of Visitor Center personnel and volunteers

-Oversee the development and coordination of all job-specific training and on-going education of all Visitor Center staff

-Ensure all Visitor Center staff maintain excellent visitor service standards and adhere to all policies and procedures

-Develop and maintain close relationships with tourism and hospitality industry and develop opportunities to cultivate quality visitor experience opportunities for leisure and group travel segments

-Lead hospitality training programs for key partner employees

-Ensure an excellent guest experience for all visitors to Corpus Christi

-Conduct research for special Visitor Experiences projects, to complete reports and presentations for both internal and external audiences

-Work with VP of Experience to develop talking points, packages, and special communications to key stakeholders.


Other Functions: Any other duties as required.


JOB SPECIFICATIONS:
Required Knowledge, Skills, and Abilities (Requirements are representative of minimum levels of knowledge, skills, and/or abilities.

-Successful experience in managing multiple levels of staff to include hiring, counseling, scheduling, etc...

-Excellent organizational skills and attention to detail.

-Excellent time management skills with a proven ability to meet deadlines.

-Excellent verbal and written communication skills.

-Excellent recordkeeping skills.

-Ability to function well in a high-paced and at times stressful environment.

-Ability to plan, develop, manage, and coordinate multiple projects and deadlines

-Able to willingly make procedural decisions, exhibiting sound and accurate judgment while making timely decisions.

-Able to espouse high ethical standards and expect the same from all others in the organization.

-Ability to build and maintain relationships and work well with others as part of a team.

-Working knowledge of word processing and spreadsheets computer applications (Excel/Word/Outlook skills required).

-Professional image representative of company image

-Provides strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community including managers, co-workers, customers, and the public in general

-Able to speak clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts productive meetings.

Education, Training and Experience:
Three years’ experience in a related field with recent experience in management preferably with an emphasis on customer service within the restaurant management, retail management, travel and tourism industries

License/Certifications: Must have valid driver’s license

Computer Software: Microsoft Office, (Excel/Word/Outlook/Teams skills required), Basecamp

Equipment to be Used and Operated: Telephone; Computer; Copy machine; Postage machine; and Scanner

Physical Requirements:
While performing the duties of this job, the employee is required to sit for extended periods of time. Shall be able to apply 25 lbs. of force to lift, carry, push, pull, or otherwise move objects. Must be able to view computer screen for an extended period. Must have clear close-up vision.

Mental/Emotional Requirements:
Must be able to work in a fast paced and customer service-oriented environment; to perform duties under pressure and meet deadlines in a timely manner; to work as part of a team as well as to complete assignments independently; to take instructions from supervisors; to exercise problem-solving skills; and to interact with co-workers, supervisors, customers, and the public in a professional and pleasant manner.

Safety Responsibilities:
Must learn and comply with all organization safety rules; must always use appropriate safety equipment; must immediately report all unsafe condition to supervisors; must be familiar with all safety features or equipment, machinery, or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.

Additional Requirements:
Employees must fulfill the performance standards of this position and comply with policies, rules, and procedures of the organization, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

GENERAL STATEMENT:
This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the organization. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers, or other organization officials. The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the department or work area.