Posted: September 8, 2022
Destination Experience Manager
Visit San Antonio
- $55,000 - $68,000
JOB TITLE: Destination Experience Manager
SALARY RANGE: $55,000 - $68,000 Annual Salary
OPENING DATE: September 8, 2022
CLOSING DATE: September 30,2022
WORK HOURS: 8:30 AM – 5:30 PM Primarily – Hybrid Schedule (Minimum forty (40) hours per week with flexible arrangements, some telework for the next 2 months)
Under general supervisor, serves as the liaison between meeting professionals, Visit San Antonio and partners. Consults and analyzes planner’s service needs in order to determine business opportunities for partners. Promotes attendance and coordinates marketing needs. Creates opportunities for housing (Orchid.Events) and temporary event staff of Visit San Antonio.
ESSENTIAL JOB FUNCTIONS:
Services designated groups/accounts as assigned. Maintain knowledge and status of each group's needs, commitments, housing requirements, temporary event staffing needs, information desk and follow-up through entire event to include weekend and evenings, if necessary. Attend and or facilitate pre-con and post-con meetings
Maintain total account management of meeting/groups including consistent implementation of the system and all required documentation required by the position. Enter all notes with specific details of activities and associated documents
Compile and complete post-convention reports in a timely manner
Work with housing department/third-party and maintain knowledge of housing status
Assist destination experience coordinator with small group service needs to include call in and walk-ins, to be split between director, managers, and coordinators
Coordinate and conduct site visits for assigned groups and assists division with site visits as needed
Continual communication between leadership and sales managers as to the status of each account
Excellent communication with Visit San Antonio, Henry B. González Convention Center and RKCulinary Group is mandatory to ensure proper convention support is provided
Deliver destination experience presentations to groups, both local and national, including welcome presentations to groups on an as needed basis
Maintain knowledge of temporary event staffing needs and coordinate same with Visit San Antonio staff
Maintain knowledge of present and future event venues; hotels, City of San Antonio and the Henry B. González Convention Center
Maintain knowledge of all promotional materials available to groups
Assist leadership with special projects and service programs as assigned
Maintain good relationship with partner companies and familiarize himself/herself with services available
Attend promotional travel trips for assigned groups as determined by leadership
Assist with partner orientations and seminar presentations as necessary
Performs all basic clerical work needed and other projects as assigned
Bachelor’s Degree from an accredited college or university. Earned certification(s) in hospitality industry or working to obtain certification.
Minimum five (5) year’s event service experience.
Accomplished in planning organizational events both small and large scale. Prior experience in a membership based organization, hotel, tourism and/or hospitality industry is a plus.
Valid Class 'C' Texas Driver's License