SUMMARY: Under the general direction of the Vice President-Sales, this position performs all tasks associated with the solicitation and sales of convention and meeting business for the City of Arlington, Texas in the Corporate, State/National Association and other markets that may be assigned by the Arlington Convention & Visitors Bureau’s (Arlington CVB) senior management with a focus on meetings that are 50 peak night rooms or smaller.
The individual holding this position will function as the City of Arlington and the liaison to all Arlington hotel sales organizations in regards to convention and meeting sales in markets outlined within the paragraph above. This individual is expected to represent the Bureau in a positive and professional manner at all times.
Compliance with the employee handbook and all convention and meeting solicitation and sales policies, procedures and guidelines are required.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Solicitation and booking of prospective, new, as well as, repeat convention and meeting business for hotels through comprehensive and professional sales presentations. This includes personal sales calls, trade shows, telemarketing, bid book preparation, e-mail and other written correspondence targeted against all assigned markets and clients, as well as, other markets and clients that may be outlined by the Vice President of Sales.
Communicate effectively with all National Sales Managers and Directors responsible for larger meetings.
Establish and maintain a cooperative and professional business relationship with all hotels within the city of Arlington, specifically the hotels’ local, regional and national sales organizations, to ensure critical information for securing convention and meeting business is handled in a timely and thorough manner.
Establish and maintain a cooperative and professional business relationship with key event management staff employed at the Arlington Convention Center to ensure critical information for securing convention and meeting business is handled in a timely and thorough manner.
Maintain a working knowledge of group friendly restaurants and special event venues within the city to assist with answering client inquiries about off-site event options.
Assist and participate in the development of bureau events such as, site tours, familiarization tours, sales missions and direct mail campaign, etc.
Must have a proven track record of being fiscally responsible and ethical.
Must have experience in and understand the business events industry, as well as, have an established reputation amongst industry peers and clients.
Promote the integration of established Arlington CVB partners into the sales process.
Work hand in hand with the Convention Services team to deliver exceptional client experiences.
Strict adherence to all sales reporting policies, procedures and deadlines as established by the Vice President of Sales, the President & Chief Executive Officer and the Arlington CVB Board of Directors.
Maintenance and prioritization of all client account files and related information and prospective client account files and related information via the Arlington CVB Database Management System (Simpleview). Keep Trace Activity current and up to date.
With the assistance and input of the Vice President of Sales, create, develop and execute innovative sales strategies and tactics against targeted markets and specific clients to ensure Arlington CVB goals and objectives are achieved within target markets and clients.
Perform all other duties as may be assigned.
Indirectly supervises one support staff person in the Sales Department. Responsibilities include the assignment and directing of tasks to this individual to support the Executive Meeting Specialist’s direct sales efforts against his/her markets and prospective and existing clients.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Bachelor's degree in Business Administration with emphasis in general business, marketing and/or communications preferred; combined with a minimum of two years successful direct sales experience within the hospitality industry and/or a convention and visitor’s bureau, similar non-profit, private hospitality organization or hotel sales environment. Ability to focus on and prioritize key business objectives is a must.
COMPUTER SOFTWARE SKILLS
Solid skill level in terms of all software specifically associated with the Microsoft Office package; Outlook, Word, Excel and Power Point. Ability to quickly become familiar with and utilize the Bureau’s Database System (Simpleview.)
Must possess effective use of Business English. Ability to read, analyze and interpret general business and sales trends presented through business periodicals, professional journals and other relevant external as well as internal Bureau sources. Strong ability to write and, at times, verbally present concise and impactful reports, business correspondence, meeting specification needs and bid proposals. Strong ability to effectively present data and information, and directly respond to oral and written questions from groups composed of business managers, clients, customers, the general public as well his/her internal audience within the Bureau organization.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, percent and geometric dimensions.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid Texas Driver's License, Class C.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, files, or controls; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to reach with hands and arms and climb or balance.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Must be able to travel 30% or as required.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work conditions include occasional irregular work hours, which includes evenings and weekends (as to ballgames, or dinner engagements. Overnight travel can occur for tradeshows, conferences, etc.
While performing the duties of this job, the employee occasionally works near moving mechanical parts.
The noise level in the work environment is usually moderate.
A dress code of business casual is expected and at times business attire will be required.